Administrative Support Course

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This course will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

In the Administrative Support course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, committing to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time.

Course curriculum

  • 1

    Module 1: Getting Started

    • Course Objectives
  • 2

    Module 2: Getting Organized, Part One

    • Dealing with E-Mail

    • Managing Electronic Files

    • Keeping Track of the Paper Trail

    • Making the Most of Voice Mail
  • 3

    Module 3: Getting Organized, Part Two

    • Keeping Your Workspace Organized

    • Using a To-Do Book

    • The Extra Mile: Adding Project Management Techniques to Your Toolbox
  • 4

    Module 4: Managing Time

    • Managing Your Time

    • Keeping Others on Track

    • Maintaining Schedules
  • 5

    Module 5: Getting It All Done On Time

    • Prioritizing

    • The Secret to Staying on Track

    • Goal Setting
  • 6

    Module 6: Special Tasks

    • Planning Small Meetings

    • Planning Large Meetings

    • Organizing Travel
  • 7

    Module 7: Verbal Communication Skills

    • Listening and Hearing: They Aren"t the Same Thing

    • Asking Questions

    • Communicating with Power
  • 8

    Module 8: Non-Verbal Communication Skills

    • Body Language

    • The Signals You Send to Others

    • It's Not What You Say, It's How You Say It
  • 9

    Module 9: Empowering Yourself

    • Being Assertive

    • Resolving Conflict

    • Building Consensus

    • Making Decisions
  • 10

    Module 10: The Team of Two

    • Working with Your Manager

    • Influencing Skills

    • What to Do in Sticky Situations
  • 11

    Module 11: Taking Care of Yourself

    • Ergonomics

    • Stress Management

    • Dealing with a Heavy Workload
  • 12

    Wrapping Up

    • Lessons Learned

    • Completion of Action Plans and Evaluations